Reducing the Odds: a Practitioners Guide to Identifying Critical Processes: a Process for People Who Prefer a Plan

The adoption of a process orientation for businesses continues to gather speed, despite what has been described as a persistent confusion about new business process management disciplines and BPM-enabling technologies. This book provides organisations with a clear and explicit method to reduce the scope of their problems by selecting the right processes for improvement projects. The traditional scattergun approaches result in the consumption of limited resources for little strategic or tactical gain. The critical process targeting method explained in this book makes the selection of processes for improvement based on their positive or negative impact on business goals. It also provides a framework in which to assess the alignment of process objectives with goals by clearly linking processes to organisational goals.